Frequently Asked Questions
At libertysurvival.com, we care about your shopping experience. To help you answer your questions without having to wait on us, we have provided you with frequently asked questions that may resolve your issue sooner than later.
If you do not find an answer to your question here, please feel free to email firstname.lastname@example.org for further assistance.
Do you ship ammunition to California?
California Proposition 63 (The Safety for All Act)
While the Safety for All Act changes many things, most importantly to you as a Liberty Survival Customer, it makes the sale of ammunition via the internet, to any individual who does not possess an FFL or other legally documented exception to the law, illegal as of January 1, 2018.
All California ammunition transactions, to private individuals, without legal exceptions, occurring on or after January 1, 2018 must happen face to face. Therefore, on December 28, 2017 Liberty Survival will no longer be able to ship ammunition to you without a valid FFL license in California.
If you have or are planning to get/ship to an FFL, please provide us a copy of all required documentation under California law by sending it to email@example.com. Your order will not process until we have and authenticated all required documents.
Thank you for choosing Liberty Survival!
Which payment methods do you accept?
libertysurvival.com accepts Visa, Mastercard, and Discover. If you would like make a purchase using a cashier’s check or money order, please email firstname.lastname@example.org to place your order.
How long will it take for my order to be delivered?
Typically, we ship orders 2 to 3 business days after receiving your payment. If you are in need of your order by a certain date, please contact email@example.com to verify current shipping times.
Do I have to pay the HazMat fee?
When you order gunpowder or primers, you have to pay the HazMat fee, as this is a fee our courier charges us for the additional handling and care of combustible items.
How secured is your site? Is my information safe?
Absolutely. libertysurvival.com is a secured site and all of your personal data is encrypted. When making a payment with us, your data is passed through a highly secured gateway that processess your payment. Additionaly, your payment information is never kept on file, and none of our employees or partners will ever have access to your financial information.
Do I receive confirmation for my order?
Yes. Confirmation from our store is sent directly to the email address you provided. If you did not receive your invoice, please contact firstname.lastname@example.org for assisatace.
How do I track my order?
At the current time, we are working hard to make this a seamless feature for all of our customers. If you require tracking information, please send an email to email@example.com.
Why is there a multiple warehouse fee on my order?
In order to provide you with a large selection of products to choose from, we have multiple warehouses we ship from.
Do you accept returns on HazMat products?
Unfortunately, for the safety of our couriers and future customers, we cannot accept refunds on hazardous materials, which include but not limited to reloading powders, reloading primers, and ammunition.
If you receive your HazMat order, and the order is damage, you must contact us immediately at firstname.lastname@example.org.
Do you accept returns on non HazMat items?
All non hazardous merchandise returns must be approved through the returns department at email@example.com or by calling 713-937-3334 for a Return Merchandise Authorization (RMA) number and proper return instructions. All returns must be made wtihin 30 days of receipt and are subjkect to a 25% restocking fee. No credit or replacements shipped until items are returned back to Liberty Survival’s possession, unless otherwise noted. It may take up to 14 days, after receipt of product to process your return. Credit(s) will be issued according to the metod of payment in which the order was placed, and we will notify you when your return has been processed. Original shipping charges will not be refunded. All ammunition sales are final; therefore no returns will be accepted. Any merchandise found to be defective after use is subject to factory warranty and should be returned to the manufacturer. If you receive a shipment with visible damage, please contact us immediately at firstname.lastname@example.org.
Agreement between user and www.libertysurvival.com
Welcome to www.libertysurvival.com. The www.libertysurvival.com website (the “Site”) is comprised of various web pages operated by Liberty Survival www.libertysurvival.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.libertysurvival.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
The Site, www.libertysurvival.com, is a E-commerce Site selling firearms and firearms supplies and accessories.
Visiting www.libertysurvival.com or sending emails to Liberty Survival constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Liberty Survival is not responsible for third party access to your account that results from theft or misappropriation of your account. Liberty Survival and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Liberty Survival does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.libertysurvival.com only with permission of a parent or guardian.
All hazardous items are nonrefundable and may only be canceled prior to items shipping from our warehouses. All non hazardous merchandise returns must be approved through the returns department at email@example.com or by calling 713-937-3334 for a Return Merchandise Authorization (RMA) number and proper return instructions. All returns must be made wtihin 30 days of receipt and are subjkect to a 25% restocking fee. No credit or replacements shipped until items are returned back to Liberty Survival’s possession, unless otherwise noted. It may take up to 14 days, after receipt of product to process your return. Credit(s) will be issued according to the metod of payment in which the order was placed, and we will notify you when your return has been processed. Original shipping charges will not be refunded. All ammunition sales are final; therefore no returns will be accepted. Any merchandise found to be defective after use is subject to factory warranty and should be returned to the manufacturer. If you receive a shipment with visible damage, please contact us immediately at firstname.lastname@example.org.
Links to third party sites/Third party services
www.libertysurvival.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Liberty Survival and Liberty Survival is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Liberty Survival is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Liberty Survival of the site or any association with its operators.
Certain services made available via www.libertysurvival.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.libertysurvival.com domain, you hereby acknowledge and consent that Liberty Survival may share such information and data with any third party with whom Liberty Survival has a contractual relationship to provide the requested product, service or functionality on behalf of www.libertysurvival.com users and customers.
No unlawful or prohibited use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Liberty Survival or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Liberty Survival content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Liberty Survival and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Liberty Survival or our licensors except as expressly authorized by these Terms.
Use of communication services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Liberty Survival has no obligation to monitor the Communication Services. However, Liberty Survival reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Liberty Survival reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Liberty Survival reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Liberty Survival’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Liberty Survival does not control or endorse the content, messages or information found in any Communication Service and, therefore, Liberty Survival specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Liberty Survival spokespersons, and their views do not necessarily reflect those of Liberty Survival.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials provided to www.libertysurvival.com or posted on any Liberty Survival web page
Liberty Survival does not claim ownership of the materials you provide to www.libertysurvival.com (including feedback and suggestions) or post, upload, input or submit to any Liberty Survival Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Liberty Survival, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Liberty Survival is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Liberty Survival’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
The Service is controlled, operated and administered by Liberty Survival from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Liberty Survival Content accessed through www.libertysurvival.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Liberty Survival, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Liberty Survival reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Liberty Survival in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Liberty Survival AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
Liberty Survival AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. Liberty Survival AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Liberty Survival reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Tennessee and you hereby consent to the exclusive jurisdiction and venue of courts in Tennessee in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Liberty Survival as a result of this agreement or use of the Site. Liberty Survival’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Liberty Survival’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Liberty Survival with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Liberty Survival with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Liberty Survival with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Liberty Survival reserves the right, in its sole discretion, to change the Terms under which www.libertysurvival.com is offered. The most current version of the Terms will supersede all previous versions. Liberty Survival encourages you to periodically review the Terms to stay informed of our updates.
Liberty Survival welcomes your questions or comments regarding the Terms:
2557 Georgetown Rd NW
Cleveland, Tennessee 37311
Effective as of January 13, 2017
Collection of your Personal Information
Liberty Survival may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Liberty Survival. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Liberty Survival website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Liberty Survival’s public message boards, this information may be collected and used by others.
Liberty Survival encourages you to review the privacy statements of websites you choose to link to from Liberty Survival so that you can understand how those websites collect, use and share your information. Liberty Survival is not responsible for the privacy statements or other content on websites outside of the Liberty Survival website.
Use of your Personal Information
Liberty Survival collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Liberty Survival may also use your personally identifiable information to inform you of other products or services available from Liberty Survival and its affiliates. Liberty Survival may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Liberty Survival does not sell, rent or lease its customer lists to third parties.
Liberty Survival may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Liberty Survival may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Liberty Survival, and they are required to maintain the confidentiality of your information.
Liberty Survival may keep track of the websites and pages our users visit within Liberty Survival, in order to determine what Liberty Survival services are the most popular. This data is used to deliver customized content and advertising within Liberty Survival to customers whose behavior indicates that they are interested in a particular subject area.
Liberty Survival will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Liberty Survival or the site; (b) protect and defend the rights or property of Liberty Survival; and, (c) act under exigent circumstances to protect the personal safety of users of Liberty Survival, or the public.
The Liberty Survival website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Liberty Survival pages, or register with Liberty Survival site or services, a cookie helps Liberty Survival to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Liberty Survival website, the information you previously provided can be retrieved, so you can easily use the Liberty Survival features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Liberty Survival services or websites you visit.
Security of your Personal Information
Liberty Survival secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Children Under Thirteen
Liberty Survival does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Liberty Survival by contacting us here:
– Web page: libertysurvival.com
– Email: email@example.com
– Phone: 770-693-4370
Changes to this Statement
Liberty Survival will occasionally update this Statement of Privacy to reflect company and customer feedback. Liberty Survival encourages you to periodically review this Statement to be informed of how Liberty Survival is protecting your information.
Liberty Survival welcomes your questions or comments regarding this Statement of Privacy. If you believe that Liberty Survival has not adhered to this Statement, please contact Liberty Survival at:
2557 Georgetown Rd.
Cleveland, Tennessee 37311
Effective as of June 29, 2017